In the past, ACS allowed dialup connections to the Internet to be made using an unqualified user name. ACS now requires use of a fully-qualified user name for dialup connections to the Internet.

Changing from an unqualified user name to a fully-qualified user name is relatively easy. On most computers, when a dialup session is first begun, a screen similar to the following will appear:

Only the  User name  field must be updated. In the example above,  showme  must be updated to  showme@alaska.net  -- no other change is requred. The result should look something like this:

If you have any problem making this change, or would prefer that someone walk you through the change, please call the Technical Support staff at 563-8000 (or if you are calling from outside Anchorage, 1-800-808-8083).